Canvas Print
1. What material do you use?
We print on 100% cotton blend canvas material and mounted on a industrial foam board, which is light weight and strong.
2. Does the canvas material go loose after some time?
Our canvas material does not go loose as it is mounted on a industrial foam board.
3. Are your prints laminated?
Yes, all our canvas prints are using UV print technology, which will give you vibrant and sharp colors that will last a very long time.
4. Does your canvas prints comes with any accessories?
Yes, all our canvas prints comes complete with a complimentary 3M plastic hook.
5. Can you do customized sizes?
Yes, we can. Please email us at aa.artwork2123@gmail.com or WhatsApp and we will assist you from there.
6. Can you find a image or design for me?
Yes, we can do this for a small fee of RM50 per design. We will give you the high-resolution file. Please email us at aa.artwork2123@gmail.com or WhatsApp us and we will assist you from there.
Payment
1. What are the payment methods available?
We accept payments via credit card and direct bank transfer.
2. Who is your payment gateway provider?
We are partnering with Stripe for credit card payments with Visa and Master. All credit card payments are secure with Stripe. We do not store your credit card information.
3. Can I bank in through bank transfer?
Yes, you can do a direct bank transfer to our company bank account:
Bank name: RHB BANK
Account number: 2070-82000-54412
Account name: JS LUXURY COLLECTIONS
4. When will my payment go through?
For Credit Card: Payment will go through immediately and we will process your order accordingly.
For Bank Transfer:
i. Instant Transfer: Payment will go through immediately and we will process your order accordingly.
ii. Interbank Transfer: We will process once your payment goes through, usually in 2-3 working days.
5. My credit card payment was declined.
Please check that your credit card information and billing address are correctly keyed in and there are sufficient amount available for your transaction. If it still doesn't work, please contact your bank.
Exchange/ Reprint
1. I've received a damaged print product.
Please email us immediately at aa.artwork2123@gmail.com or WhatsApp us, once you've received your damaged product with pictures attached for faster process. We will gladly reprint for you.
2. There are scratches, tear or discoloration on my print product.
Please email us immediately once you've received your damaged product with pictures attached for faster process. We will gladly reprint for you.
3. Can I return my print product?
Unfortunately, all products sold are non-exchangeable and non-refundable.